- Help Desk
SHIPPING & RETURNS
This page covers shipping timelines, delivery expectations, return eligibility, exchanges, and how order issues should be reported.
Free shipping is currently offered on prepaid orders above ₹0. COD, where available, includes an additional handling fee shown at checkout.
Order Processing
Most orders are processed within 1 to 3 business days after payment confirmation or successful COD placement. During launches, drops, restocks, or sale periods, processing may take longer than usual. Business days do not include Sundays or public holidays unless specifically stated.
Shipping Timelines
Standard delivery timelines usually range from 4 to 7 business days depending on serviceability, courier coverage, and destination. Some locations may require additional transit time. Delivery estimates shown on the site or communicated by support are estimates, not guarantees.
Shipping Charges
Orders above the current free-shipping threshold qualify for free standard shipping unless otherwise stated. Orders below that threshold are charged the shipping amount displayed at checkout. Additional remote-area, COD, or failed-delivery charges may apply where relevant.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address, phone number, and recipient details. MANHOOS is not responsible for delays, re-routing issues, or failed delivery attempts caused by incorrect customer-provided information.
Cash On Delivery
COD may be available only on eligible orders, products, or serviceable pincodes. Where offered, the additional COD fee is displayed during checkout. Repeated refusal of COD shipments may lead to restrictions on future COD eligibility.
Returns Eligibility
Return requests must generally be raised within 7 days of delivery unless a different product-specific exception is stated. Returned items must be unused, unworn, unwashed, and in original condition with tags, packaging, and invoice details intact. Items that show signs of wear, damage after delivery, odor, washing, or missing tags may be rejected.
Non-Returnable Cases
We may decline returns for final-sale items, heavily discounted items, customized products, intimate-use categories if introduced later, gift cards, or items damaged after delivery. Products returned without authorization or outside the permitted window may also be refused.
Exchanges And Size Issues
Exchanges are subject to stock availability. If the requested replacement size or item is unavailable, we may offer store credit, return approval, or another resolution consistent with the active policy. Customers should review product fit notes and the size guide before placing an order.
Refunds
Once an approved return is received and passes inspection, MANHOOS will generally initiate the refund within 5 business days to the original payment method where possible. Final credit timing depends on the payment partner, bank, or card network and may take additional time after initiation. If the order was placed using Cash On Delivery, refund handling may require bank account or alternate payout details from the customer before the refund can be completed.
Rejected Returns
If a returned item fails inspection because it was used, damaged after delivery, missing tags, or otherwise outside policy conditions, the return may be rejected. In that case, MANHOOS may return the item to the customer or decline the refund request.
Damaged, Wrong, Or Missing Items
If you receive a damaged product, the wrong item, or an incomplete order, contact support promptly with your order number and clear photos where relevant. Issues should be reported as soon as reasonably possible after delivery so we can investigate with internal records and delivery partners.
How To Request Help
For shipping, return, exchange, or delivery issues, contact MANHOOS support with your order number, registered email, and a short explanation of the issue. Faster context usually means faster resolution.