- Legal
PRIVACY POLICY
This policy explains what personal information MANHOOS collects, how it is used, and what choices customers have when they shop on this site.
This policy applies to the MANHOOS storefront as currently operated on manhoos.shop. By using the site, creating an account, or placing an order, you agree to the data practices described here.
Information We Collect
We collect the information you provide directly when you place an order, create an account, join a waitlist, submit a confession, contact support, or request a password reset. This may include your name, email address, phone number, shipping address, billing details, account credentials, and any message or media you voluntarily submit. We also collect technical and usage information such as IP address, browser details, device identifiers, session activity, and events related to product views, checkout, and purchases.
How We Use Your Information
We use customer information to run the storefront, fulfill orders, verify payments, deliver shipments, prevent fraud, respond to support requests, and maintain account access. We may also use aggregated or behavioral data to understand demand, improve products, monitor site performance, and measure advertising effectiveness.
Payments And Order Processing
Online payments are processed through Razorpay or other integrated payment services. MANHOOS does not store full card details, UPI PINs, or similar payment credentials on the storefront. Order information, transaction status, and related identifiers may be stored in our systems for accounting, fraud prevention, customer support, and order history.
Cookies, Pixels, And Analytics
The storefront uses cookies and similar technologies to maintain sessions, remember carts, protect accounts, and understand how users interact with the site. We also use analytics and advertising tools, including Meta Pixel and Meta Conversions API, to measure product interest, checkout activity, and purchase performance. These tools may receive event data such as page views, product views, add-to-cart actions, checkout events, and purchase events.
When We Share Information
We share information only where it is needed to operate the business: payment processors, hosting providers, shipping and logistics partners, communication tools, fraud prevention services, and analytics or advertising platforms. We may also disclose information where required by law, to enforce our terms, or to protect the rights, property, and safety of MANHOOS, customers, or the public.
Data Retention
We keep account, order, payment-status, support, and operational records for as long as reasonably necessary to run the store, comply with legal obligations, resolve disputes, and enforce agreements. Where information is no longer needed, we may delete or anonymize it, subject to backup, tax, fraud-prevention, and legal retention requirements.
Your Choices
You may contact us to request correction of inaccurate account or order information, subject to verification and operational limits. You can also stop marketing communications by using unsubscribe options where available or by contacting support directly. Please note that some transactional emails and operational notifications are necessary to process orders and maintain account security.
Children's Privacy
This site is not intentionally directed to children. If we learn that personal information has been submitted by a child without appropriate authorization where required, we will take reasonable steps to delete that information.
Contact For Privacy Questions
For questions about this policy, account data, or order-related privacy concerns, contact MANHOOS support through the contact page or the support email listed on the site. If we update this policy, the revised version will be posted here with the latest effective wording.